01
Our Commitment
At Manovritti, we are committed to providing safe, ethical, and high-quality mental health care. We take all feedback and complaints seriously — whether they relate to the conduct of a therapist, administrative matters, website issues, or the quality of care received.
We aim to handle all grievances fairly, promptly, and confidentially. Your right to raise a concern will never affect the care or services you receive from us.
Your concern will not affect your care. Raising a grievance will not result in any change to the quality, continuity, or availability of services you receive from Manovritti.
02
What You Can Raise a Grievance About
You may raise a grievance regarding any of the following:
- The conduct or behaviour of a therapist or staff member
- A breach of confidentiality or privacy
- Quality of care received during sessions
- Administrative issues — billing, appointments, or communication
- Concerns about ethical conduct or professional standards
- Accessibility of services
- Any content on our website that you believe is inaccurate or harmful
03
How to Raise a Grievance
You can raise a grievance in the following ways:
Please include as much detail as possible — including the date, nature of the concern, and any relevant context — so we can investigate and respond effectively.
You may raise a grievance on behalf of someone else with their consent.
04
Our Resolution Process
Once a grievance is received, we follow this process:
1
Acknowledgement
We will acknowledge receipt of your grievance and provide you with a reference or point of contact.
Within 2 business days
2
Investigation
We will review the concern, speak with relevant team members if needed, and gather any necessary information.
Within 7 business days
3
Response
We will provide you with a written response outlining our findings, any action taken, and next steps if applicable.
Within 14 business days
4
Resolution & Follow-up
If you are not satisfied with our response, you may escalate the matter to the Grievance Officer (see below) or to the relevant regulatory authority.
Ongoing as required
05
Grievance Officer
If you are not satisfied with the initial response to your grievance, you may escalate the matter to our designated Grievance Officer:
Designated Grievance Officer
Sakshi Tyagi
Founder & Clinical Psychologist, Manovritti
The Grievance Officer will conduct an independent review of the matter and provide a final written response.
06
External Escalation
If your concern relates to the professional conduct of an RCI-registered psychologist and you remain unsatisfied after our internal process, you may escalate to:
- Rehabilitation Council of India (RCI) — the statutory body regulating professionals in rehabilitation and special education, including clinical psychologists
- Medical Council of India — for concerns relating to our consulting psychiatrist
We will cooperate fully with any external investigation.
07
Confidentiality of Grievances
All grievances are treated with strict confidentiality. Details of your complaint will only be shared with those directly involved in investigating and resolving the matter. Your identity will be protected to the fullest extent possible throughout the process.
08
Contact Us
To raise a grievance or ask a question about this policy:
