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Who We Are
Manovritti is a mental health and psychological services clinic based in Delhi, India. We provide individual therapy, couple therapy, child counselling, psychological assessments, psychiatric consultations, and related wellness services — both in-person and online.
This Privacy Policy applies to all services offered by Manovritti, including our website (manovritti.com), WhatsApp communications, booking systems, and any digital tools we use to deliver care.
Data Controller: Manovritti Mental Wellness Clinic, Delhi, India
Contact: connect@manovritti.com | +91 9910018585
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Information We Collect
We collect only the information necessary to provide you with safe, effective mental health care. This includes:
Information you provide directly:
- Name, email address, phone number (for bookings and communication)
- Age, gender, and location (for clinical matching and service delivery)
- Presenting concerns and mental health history (shared during intake or sessions)
- Payment information (processed securely — we do not store card details)
- Any information you share via our website forms, WhatsApp, or email
Information collected automatically:
- IP address, browser type, and device information (via cookies)
- Pages visited on our website and time spent
- Referral source (how you found us)
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How We Use Your Information
We use your information for the following purposes:
- To schedule and deliver therapy, counselling, and assessment services
- To match you with the most appropriate therapist for your needs
- To communicate appointment reminders, session updates, and follow-ups
- To send wellness resources, kits, or newsletters you have opted into
- To process payments and maintain billing records
- To improve our website, services, and user experience
- To comply with legal and professional regulatory obligations
We will never use your information for unsolicited marketing, sell it to third parties, or use it in ways not described in this policy without your explicit consent.
04
Confidentiality & Clinical Sessions
Everything shared in therapy sessions is strictly confidential. Our therapists follow the ethical guidelines of the Rehabilitation Council of India (RCI) and professional standards of clinical psychology.
Confidentiality will only be broken in the following rare and legally mandated situations:
- When there is an immediate risk of harm to you or another person
- When required by a court order or legal authority
- When a child is at risk of abuse or neglect
In all such cases, you will be informed before any disclosure is made, wherever it is safe and legally permissible to do so.
Session notes and clinical records are stored securely and are accessible only to the treating therapist and, where clinically necessary, the supervising clinical psychologist.
05
Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We may share limited data with trusted third-party service providers strictly for operational purposes:
- Payment processors — for secure transaction processing
- Appointment scheduling tools — to manage bookings
- Email/communication platforms — to send you resources you've requested
- Video conferencing tools — for secure online sessions
All third-party providers are required to handle your data securely and only for the specific purpose for which it was shared. They are not permitted to use your data for their own purposes.
06
Cookies & Website Data
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:
- Essential cookies — required for the website to function correctly
- Analytics cookies — to understand how visitors use our site (e.g., Google Analytics)
- Preference cookies — to remember your settings and preferences
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
07
Data Retention
We retain your personal and clinical information for as long as necessary to provide services and comply with legal obligations:
- Clinical records — retained for a minimum of 7 years after the last session, as required by professional guidelines
- Billing records — retained for 7 years for accounting and tax compliance
- Website enquiry data — retained for 12 months unless you become a client
- Marketing/newsletter data — retained until you unsubscribe
After the relevant retention period, your data is securely deleted or anonymised.
08
Your Rights
You have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you
- Right to correction — request correction of inaccurate or incomplete data
- Right to deletion — request deletion of your data (subject to legal and clinical retention requirements)
- Right to withdraw consent — withdraw consent for marketing communications at any time
- Right to data portability — receive your data in a structured, commonly used format
- Right to complain — raise a concern with the relevant data protection authority
To exercise any of these rights, please contact us at connect@manovritti.com. We will respond within 30 days.
09
Children's Privacy
When services are provided to children (under 18), we collect information from parents or guardians as required. Parental/guardian consent is obtained before commencing any clinical work with a minor.
Clinical information shared by a child in sessions is treated with the same confidentiality as adult clients, with exceptions only in cases of safety risk or legal requirement.
We do not knowingly collect personal data from children under 13 through our website without explicit parental consent.
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Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:
- Update the "Last updated" date at the top of this page
- Notify active clients via email where appropriate
We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
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Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:
